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Actionable data for management
Provides KPI data on customer satisfaction, brand health and frontline staff performance.
Provides visibility across the entire network and granular insights per store and per shift.
Identifies 'pain points' eroding customer loyalty.
Provides effective focus for remedial resources.
Issues real time alerts when customers are unhappy.
Improved customer service
Customer feedback that is regularly monitored by Management inspires front line staff to be more focussed and accountable for the customer experience.
It Identifies bet performing staff for praise or reward.
It identifies poor performing staff for training or churn.
Just one tap delivers these two mission critical benefits